A woman was thrown off an American Airlines plane Friday night after a flight attendant whacked her with her baby’s stroller reducing her to tears. He came close to hitting one of the babies!
The belligerent flight attendant then proceeded to threaten a male passenger challenging a passenger to a FIGHT and yelling ‘hit me!’, and it was all caught on video.
He has since been removed from duty, but was originally allowed to continue on the flight.
First United, now American… Where do we turn to fly the friendly skies?
Fellow passenger, Surain Adyanthaya, posted it online with the caption:
“OMG. Flight attendant violently took a stroller from a lady with a baby on my flight, hitting her and just missing the baby. Then he tried to fight a passenger who stood up for her.’’
In the video, a distraught woman is seen standing at the front of the plane holding a child. She can be seen sobbing and asks staff members to get her stroller back. At this point, other passengers are heard expressing their disgust at the situation.
One says he’s ‘not going to sit here and watch this…’ and then gets up and walks to the front of the plane to confront flight attendants. The man asks for the name of the employee who is alleged to have hit the crying woman.
Another passenger, a woman, also confronts an American Airlines employee about the situation. The situation escalates further when a man in an American Airlines uniform boards the plane. The male passenger who got up out of his seat to intervene confronts the uniformed employee.
‘You do that to me and I’ll knock you flat,’ the man says.
The staff member responds by pointing his finger at the man and telling him to ‘stay out of it.’ The male passenger then steps closer to the employee, who challenges him to a fight.
‘Try it,’ the employee tells the customer. ‘Hit me. You don’t know what the story is.’
‘You almost hurt a baby!’ the man is heard replying.
The airline released a statement late Friday saying that it was ‘disappointed by these actions’ and had already started to investigate the incident.
“What we see on this video does not reflect our values or how we care for our customers,’ the company said in a statement. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care.”
“After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip. The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty!”
This incident followed a similar confrontation Apr. 9 on a United Airlines plane in Chicago, when airline employes physically manhandled a doctor off the plane after he refused to give up his seat. He was left bloody with several injuries.
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