With all the drama surrounding United Airlines, and all the stories coming out since about airlines, rudeness on flights by airline employees seems to be the hottest trend. Here is a story about an airline that is quite different from what we have been hearing lately.
Now we all know that United Airlines is being stomped on right now, and condemned for having one of their customers dragged off one of their flights with a nasty beating to the face from all of it.
Well this story is not about United Airlines. This one is about Southwest. This story is also NOT about receiving a beating to get off a flight, but about an exchange that happened online with their customer service system.
A Twitter user decided that it would be hilarious to complain to Southwest Airlines about a flight attendant that offended him while on a flight.
This prankster is a 19-year-old college student in Chicago and his name is Juan who tweets as @xadoringpaige. He was sick of all the downer stories coming out about airlines…and decided he wanted to add a little comedy to it all. Or something like that…
So he reached out to the airline and did just that…saving the entire exchange of conversation by screenshotting it, so he could share it later on his social media accounts. Which would then go VIRAL. That is what he never saw coming…
A customer service rep’s worst fears.
Then Juan sprung his trap.
Just when it seemed as if Juan had won, the Southwest Airlines rep managed to convert the trolling into an epic save. One so good that even the troller had to tip his hat to her.
Juan told HuffPost he decided to troll Southwest Airlines strictly out of humanitarian purposes.
“What inspired me to make it is that there has been a lot of airline drama and I wanted to lighten up the mood,” he told HuffPost by email. “Of course, I wasn’t intending of shifting the focus away from what happened with United, but I wanted to make people smile and laugh. And I am happy I was able to do that.”
Screenshots of the exchange have since gone viral and have been retweeted more than 54,000 times and liked more than 83,000 times.
Southwest Airlines sent HuffPost this statement about the exchange:
“We take every inquiry seriously, but try not to take ourselves too seriously. This was an excellent example of one of our Representatives taking great care to investigate a potential issue, and pivoting when the user revealed it was a joke.”
Well that was nice of him to think of and then take action to get it done. However, I don’t know that his ‘good intentions’ were received as such.
I’d say the joke is on Juan. He suggested to Southwest that they give him a free trip to thank him for all the VIRAL attention they are getting that is positive.
They have yet to respond.
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