We live in a day and age where getting whatever we want, whenever we want is the norm. The concept of something not being available to us is foreign and a few people get frustrated when things don’t go their way and take it out on innocent people. We see it every day. Someone gets fussy when they have to wait in line longer than they expected. They become agitated and then verbally let everyone around them know they are not happy.
We see impatience coupled with unkindness in public almost daily. However, it’s rare when a rude encounter ends with a sincere apology.
One Starbucks’ employee and Reddit user, was the recipient of just such an apology when a furious customer laid in on him at the drive-thru window. Andrew Richardson recalled the rare instance when a customer named Debbie came back to say sorry for her rude attitude when she got mad that Starbucks was out of drink carriers.
Debbie dropped off a card, including a 50-dollar bill, reads:
Greetings Starbuck barista!
Yesterday at your drive thru we had a less than cheerful encounter. At no fault of yours, you were out of carriers and said you could not take my empty cup (trash). I was less than understanding and my manner was curt.
I need to apologize. The thought of leaving a trail of unkindness like that is not the path I want to reflect. Not for you, not for me.
You are a young man, clearly working hard to build a future and you should be commended.
Keep up your attitude of cheer and hope. Stay hopeful no matter what kind of people cross your path (or drive thru 🙂 )
Surly [surely], God has good blessing in store.
You taught this ole lady something yesterday about kindness, compassion and staying humble.
I thank you! Debbie
God bless you today and all your todays.
“Without the money, this was one of the most beautiful and heartfelt things I have ever read,” Richardson the barista explained. “It absolutely made my day when I read it. The money was unnecessary. The card alone was the best part. I would have turned the money down had I opened it when she was there. It’s hard to take things like that.”
Debbie reminds us all that although none of us are perfect in how we treat others, but we can always right our wrongs. Humility does exist.
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